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Remote User Research
Unmoderated usability testing
Unmoderated usability testing

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Moderated Research

Live video conversations with Users
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Live video conversations with Users


Gather Insights in conversations with your users, wherever they are.

  • Number of Tests
  • Number of Sessions
  • Number of Projects
  • Desktop / Laptop
  • iPhone and Android phones
  • Briefing/Debriefing mode
  • Number of observers
  • Translator mode
  • Maximum recording duration

Surface

$99/mo

Subscribe now
  • Unlimited
  • 120
  • Unlimited
  • 15
  • 90 minutes

Profound

$249/mo

Subscribe now
  • Unlimited
  • 360
  • Unlimited
  • 15
  • 90 minutes

Enterprise

Ask us

Enquiry
  • Unlimited
  • Unlimited
  • Unlimited
  • Customised
  • Customised

Plan details


Features Surface Profound Enterprise
Chat with stakeholders during session
Chat between participant-moderator
Take timestamped notes
Text annotations
Text Transcription Manual Manual Manual
Video clipping
Download Notes and annotations
Download recordings
Recording storage 24 months 24 months Customised
24/7 Chat Support
Dedicated Account Manager
SAML-based SSO

FAQ

Is monthly subscription available for DeepDive?

Currently we support only annual billing which is a minimum commitment of 12 months from the day you sign up.

Is there a free trial for of DeepDive?

Please contact us at hi@uxarmy.com for a free trial. We do provide free trial on request. The access is provided on a first-come-first-serve basis.

What is counted as a Session?

One session is counted when a participant joins the DeepDive call and remains in the session for more than 15 minutes in total along with the Moderator.

Is there a time limit to use my allocated Sessions?

The allocated Sessions under your Pricing Plan are reset upon renewal date of your subscription.

Can I get UXArmy to recruit participants for my research?

Yes, if you need participants for your moderated research sessions, our specialised research recruitment Service can help. Please write to us hi@uxarmy.com with details of timeline, number of participants and profile details.

Can I make payment via my organisation's Purchase Order process?

The Purchase request and Order process is supported for a minimum purchase of 500 Sessions or on the Enterprise plan. If your usability testing needs are equal to or above that number, please drop us a line at hi@uxarmy.com

Will I lose access to the videos after I cancel my subscription?

We keep the account and all its content accessible for as long as 6 months after cancellation of subscription. However, the look and feel of the reports may change as we continuously enhance our platform.

Which payment methods are accepted?

For all our Pricing plans, we accept payments through all major credit and debit cards. PayPal and Bank transfer are not supported. For enterprise plans, payment via Bank transfer is supported. Payment terms are subject to review.

Can I upgrade my existing Plan?

At this time, we do not support this online. In case you require an upgrade, please contact us here hi@uxarmy.com

How can I get a refund?

We support refund requests within 30 days of annual subscription. An amount equivalent to one month of subscription amount is deducted.

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