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|Chat with members during session|
|Take timestamped notes|
|Download Notes and annotations|
|Recording storage||24 months||24 months||Customised|
|24/7 Chat Support|
|Dedicated Account Manager|
Yes. Subscriptions will be charged on the same date of every month for active subscriptions. Cancel any time.
One session is counted when a participant joins the DeepDive call and remains in the session for more than 15 minutes in total along with the Moderator.
The allocated Sessions under your Pricing Plan are reset upon renewal date of your subscription.
Yes, if you need participants for your moderated research sessions, our specialised research recruitment Service can help. Please write to us firstname.lastname@example.org with details of timeline, number of participants and profile details.
The Purchase request and Order process is supported for a minimum purchase of 500 Sessions or on the Enterprise plan. If your usability testing needs are equal to or above that number, please drop us a line at email@example.com
We keep the account and all its content accessible for as long as 6 months after cancellation of subscription. However, the look and feel of the reports may change as we continuously enhance our platform.
For all our Pricing plans, we accept payments through all major credit and debit cards. PayPal and Bank transfer are not supported. For enterprise plans, payment via Bank transfer is supported. Payment terms are subject to review.
At this time, we do not support this online. In case you require an upgrade, please contact us here firstname.lastname@example.org
We support refund requests within 30 days of annual subscription. An amount equivalent to one month of subscription amount is deducted.
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