The Intersection of User Experience and Employee Experience | Kelly Jura | VP of Brands & UX | ScreenPal

Kelly Jura discusses the intersection of user experience (UX) and employee experience (EX), emphasizing their interconnectedness and the importance of nurturing both for company success.

Highlights

• 🎤 Introduction of Kelly Jura, VP of Brands and User Experience at Screen Pal.
• 🌍 Importance of accessibility in user experience design.
• 🤝 Employee experience (EX) influences user experience (UX) significantly.
• 🔄 Companies must actively manage employee experience to improve overall performance.
• 🏢 Remote work requires intentional efforts to connect with employees.
• 📊 Research plays a critical role in understanding and enhancing EX.
• 🚀 Successful rebranding efforts depend on strong employee engagement.

Key Insights

• 🤔 Interconnection of UX and EX: Employee experience significantly affects user experience; engaged employees provide better customer service, enhancing brand loyalty and satisfaction.
• 🔍 Need for Research: Utilizing research methods typically applied in UX for EX can reveal friction points and improve overall employee satisfaction and productivity.
• 🌱 Intentional Culture Building: In a hybrid work environment, fostering a strong company culture requires proactive measures to connect with and support employees regularly.
• 📈 Measuring Engagement: Companies with high employee engagement see improved outcomes, including profitability and customer loyalty, illustrating the importance of focusing on EX.
• 🛠️ Addressing Internal Tools: Often, employee tools are outdated or cumbersome; addressing these can reduce friction and improve overall employee experience.
• 🌀 Dynamic Nature of EX: Employee experience is continuously evolving; companies need to monitor and adapt to changes actively, especially during times of uncertainty.
• 💡 Unified Direction: Effective alignment across all employees during significant initiatives, like rebranding, fosters a sense of ownership and collective purpose, driving success.