This dictionary is compited by Adrian Ng. Adrian is a UX Research Intern at UXArmy Singapore. Currently in pursuit of a ‘Diploma in Design for User Experience’ at Republic Polytechnic, he is doing exciting things in UX design. He is improving his UX knowledge by hands-on learning of new skills.

Being a user researcher does not just need a single skill. It is beyond the ability to ask questions from participants. Researchers need to equip themselves with Business mindset, Sales and Soft skills for their research to make a positive impact to the organisation and to the world.

Creating compelling user experiences starts with knowing what your customers value. Your business needs to stay ahead of ever-shifting consumer trends and preferences. Every member of a research team must understand how to collect relevant insights.

Like with any user research method, qualitative and quantitative usability studies have their respective strengths. UX Designers and researchers need to analyse the goals, consult the stakeholders and propose the most appropriate technique, or a mix of techniques, depending upon the benefits and available resources.

Card sorting is a popular UX Design method used by Information Architects, Designers and Researchers. It helps to define or refine the information architecture of your app or website. Remote Card Sorting in it’s digital form reduces logistics overhead and makes it easier to consolidate results. With proper preparation and clear objectives, Card sorting study yields significantly useful results.

Iterative rounds of usability testing at all stages of product development is more important than a big bang usability test halfway or just prior to a product launch. Usability testing provides a great ROI.